Wigs.com: This customer service has a dreadfully long wai...
A Wigs.com customer review by GetHuman user ~Waiter from November 23rd, 2017
Background on ~Waiter's case
GetHuman: ~Waiter - can you tell our other Wigs.com customers when your case took place?
~Waiter: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Wigs.com, and if so, how?
GetHuman: And which of these common Wigs.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Waiter a list of common Wigs.com problems)
~Waiter: "Overcharge/Strange charge" was why I was trying to call.
~Waiter's review of Wigs.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Wigs.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Waiter: This customer service has a dreadfully long wait? I ended up having to carry my phone around with me while on hold for up to ** minutes. I tried several different times of the day and it was always a very long wait.
GetHuman: Let's quantify your experience contacting Wigs.com. On a scale of 1 to 5, how easy is it go get help on a Wigs.com problem?
~Waiter: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Waiter: I'd give them a two out of five on communication.
GetHuman: And what about Wigs.com's ability to quickly and effectively address your problem?
~Waiter: For that I would say three out of five.
GetHuman: And finally- any advice for other Wigs.com customers?
~Waiter: Call them early in the day or late. Don't forget any personal or account information you might need for Wigs.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Waiter taken from his Wigs.com customer service problem that occurred on November 16th, 2017.
Wigs.com
2.00 of 5 stars | 6 reviews
~Waiter's Wigs.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars
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