Wisconsin Department of Workforce Development: I pressed * for Spanish option, though I didn't...
A Wisconsin Department of Workforce Development customer review by GetHuman user ~Juliska from November 19th, 2017
Background on ~Juliska's case
GetHuman: ~Juliska - can you tell our other Wisconsin Department of Workforce Development customers when your case took place?
~Juliska: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Wisconsin Department of Workforce Development, and if so, how?
GetHuman: And which of these common Wisconsin Department of Workforce Development customer issues best describes the reason you wanted to talk to them?
(Shows ~Juliska a list of common Wisconsin Department of Workforce Development problems)
~Juliska: "File application" was why I was trying to call.
~Juliska's review of Wisconsin Department of Workforce Development customer service
GetHuman: So how would you sum up your experience for GetHuman's Wisconsin Department of Workforce Development customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Juliska: I pressed * for Spanish option, though I didn't need Spanish. That at least put me in the "on hold" queue. The English option robo-voice previously kept saying there were too many people on hold to even be able to put me in the queue. It said to "call back later" then kept hanging up on me. On the Spanish option, when human came on line he said (in English), "Do you need a translator?" I said, "No." He chewed me out a little for using the Spanish line. I explained I couldn't get through on the other line. He scolded again then said, "I'll do it *this* time." Success by "impersonating" a Spanish speaker!
GetHuman: Let's quantify your experience contacting Wisconsin Department of Workforce Development. On a scale of 1 to 5, how easy is it go get help on a Wisconsin Department of Workforce Development problem?
~Juliska: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Juliska: I'd give them a one out of five on communication.
GetHuman: And what about Wisconsin Department of Workforce Development's ability to quickly and effectively address your problem?
~Juliska: For that I would say two out of five.
GetHuman: And finally- any advice for other Wisconsin Department of Workforce Development customers?
~Juliska: Call them early in the day or late. Don't forget any personal or account information you might need for Wisconsin Department of Workforce Development to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Juliska taken from his Wisconsin Department of Workforce Development customer service problem that occurred on November 11th, 2017.