Workoutz.com: I would have to say in the ** years of dealing...
A Workoutz.com customer review by GetHuman user ~GeorgeT from November 19th, 2017
Background on ~GeorgeT's case
GetHuman: ~GeorgeT - can you tell our other Workoutz.com customers when your case took place?
~GeorgeT: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Workoutz.com, and if so, how?
GetHuman: And which of these common Workoutz.com customer issues best describes the reason you wanted to talk to them?
(Shows ~GeorgeT a list of common Workoutz.com problems)
~GeorgeT: "Overcharge/Strange charge" was why I was trying to contact.
~GeorgeT's review of Workoutz.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Workoutz.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GeorgeT: I would have to say in the ** years of dealing with fitness equipment ordering this is the poorest and most unorganized company I have dealt with. For one there was a mistake as the site allowed me to order into Canada to which I was emailed and told it could not be done after the order was processed and my money taken. Not the end of the world there was an address in the US provided for them to ship the package to. The package came only it was the wrong product. The real infuriating part of this experience was the fact that the person or people in the customer service department would stop emailing you back in the midst of trying to resolve your problem so you are having to call in and then reinitiate the process over and over again and now after calling three times I called in and the person on the phone takes your information and issue and you are contacted by email only to have the issue halt after the exchange of a few emails. If you love wasting your time and having your orders m
GetHuman: Let's quantify your experience contacting Workoutz.com. On a scale of 1 to 5, how easy is it go get help on a Workoutz.com problem?
~GeorgeT: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GeorgeT: I'd give them a three out of five on communication.
GetHuman: And what about Workoutz.com's ability to quickly and effectively address your problem?
~GeorgeT: For that I would say one out of five.
GetHuman: And finally- any advice for other Workoutz.com customers?
~GeorgeT: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Workoutz.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GeorgeT taken from his Workoutz.com customer service problem that occurred on November 18th, 2017.
Workoutz.com
1.00 of 5 stars | 1 reviews
~GeorgeT's Workoutz.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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