X: I can't get a real person and can't understand...

A X customer review by GetHuman user ~adele Azar Rucquoi from November 23rd, 2017

Background on ~adele Azar Rucquoi's case

GetHuman: ~adele Azar Rucquoi - can you tell our other X customers when your case took place?
~adele Azar Rucquoi: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to X, and if so, how?
~adele Azar Rucquoi: I used the 415-222-9670 number I found for on the GetHuman X customer phone number page I was on: X Customer Service Phone Number
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~adele Azar Rucquoi a list of common X problems)
~adele Azar Rucquoi: "Account access" was why I was trying to call.

~adele Azar Rucquoi's review of X customer service

GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~adele Azar Rucquoi: I can't get a real person and can't understand all the procedures I have to go through to put my email on my account I am totally frustrated. Please twitter, give me a real voice that can help me. I love what you do and want to be part of it. Adele
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~adele Azar Rucquoi: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~adele Azar Rucquoi: I'd give them a five out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~adele Azar Rucquoi: For that I would say four out of five.
GetHuman: And finally- any advice for other X customers?
~adele Azar Rucquoi: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~adele Azar Rucquoi taken from his X customer service problem that occurred on November 21st, 2017.

X

1.55 of 5 stars | 188 reviews

~adele Azar Rucquoi's X Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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