X: I can't have customer support via telephone? Wh...
A X customer review by GetHuman user GetHuman-436531 from November 18th, 2017
Background on GetHuman-436531's case
GetHuman: GetHuman-436531 - can you tell our other X customers when your case took place?
GetHuman-436531: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-436531 a list of common X problems)
GetHuman-436531: "Recover Account" was why I was trying to call.
GetHuman-436531's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-436531: I can't have customer support via telephone? When your online site is SO broad termed that I can't get into my account? Twitter is really disappointing me in the way you all run your customer service, because its not customer service. It's automated ********.
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
GetHuman-436531: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-436531: I'd give them a one out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
GetHuman-436531: For that I would say two out of five.
GetHuman: And finally- any advice for other X customers?
GetHuman-436531: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-436531 taken from his X customer service problem that occurred on November 10th, 2017.