X: I need help with my account and the online help...
A X customer review by GetHuman user ~Jake from November 23rd, 2017
Background on ~Jake's case
GetHuman: ~Jake - can you tell our other X customers when your case took place?
~Jake: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~Jake a list of common X problems)
~Jake: "Reset Password" was why I was trying to call.
~Jake's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jake: I need help with my account and the online help does not work with my problem. Why wouldn't I be able to call someone
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~Jake: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jake: I'd give them a one out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~Jake: For that I would say three out of five.
GetHuman: And finally- any advice for other X customers?
~Jake: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jake taken from his X customer service problem that occurred on November 17th, 2017.