X: Piece of **** customer service field. Looks lik...
A X customer review by GetHuman user GetHuman-289095 from November 26th, 2017
Background on GetHuman-289095's case
GetHuman: GetHuman-289095 - can you tell our other X customers when your case took place?
GetHuman-289095: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-289095 a list of common X problems)
GetHuman-289095: "Complaint" was why I was trying to call.
GetHuman-289095's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-289095: Piece of **** customer service field. Looks like they truly don't give a flying **** if something happens to your account. You can't talk to a human in any way shape or form. If you call, you get an automated system that ends after the first extension. If you email you get a automated response saying "Be sure to try requesting a password reset email!" (as if you didn't already try that)* that way they can ignore everyone contacting them for this reason? If there was a *** for rating I would've. ABSOLUTELY NO HELP
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
GetHuman-289095: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-289095: I'd give them a five out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
GetHuman-289095: For that I would say one out of five.
GetHuman: And finally- any advice for other X customers?
GetHuman-289095: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-289095 taken from his X customer service problem that occurred on November 17th, 2017.