X: no one will help in by phone, tech support onli...
A X customer review by GetHuman user ~sleepyo2 from November 18th, 2017
Background on ~sleepyo2's case
GetHuman: ~sleepyo2 - can you tell our other X customers when your case took place?
~sleepyo2: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~sleepyo2 a list of common X problems)
~sleepyo2: "Complaint" was why I was trying to call.
~sleepyo2's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sleepyo2: no one will help in by phone, tech support online and online email you get the the run around with no resolve to your problems. This is by far the worst customer support I have ever had the displeasure to use.
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~sleepyo2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sleepyo2: I'd give them a three out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~sleepyo2: For that I would say two out of five.
GetHuman: And finally- any advice for other X customers?
~sleepyo2: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sleepyo2 taken from his X customer service problem that occurred on November 10th, 2017.