X: you need to do better at keeping the accounts s...
A X customer review by GetHuman user ~Ronny0x0x from November 26th, 2017
Background on ~Ronny0x0x's case
GetHuman: ~Ronny0x0x - can you tell our other X customers when your case took place?
~Ronny0x0x: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~Ronny0x0x a list of common X problems)
~Ronny0x0x: "Recover Account" was why I was trying to call.
~Ronny0x0x's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ronny0x0x: you need to do better at keeping the accounts safer. There is to much spam , account inperssonation going on. my account had spam or some virus that closed my account. just this morning. and I don't see you customer care. getting to the root of the problem. I am suspecting my account being compromised or having more than one. I even know who is behing all this . but you are doing nothing about it. Sorry that's the impression I get. I really appreciated if you can solve this issues.Thuis is Elizabeth Flores.
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~Ronny0x0x: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ronny0x0x: I'd give them a one out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~Ronny0x0x: For that I would say four out of five.
GetHuman: And finally- any advice for other X customers?
~Ronny0x0x: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ronny0x0x taken from his X customer service problem that occurred on November 17th, 2017.