Yahoo: Didn't get through at all- hung up on me and di...
A Yahoo customer review by GetHuman user ~Julie from November 26th, 2017
Background on ~Julie's case
GetHuman: ~Julie - can you tell our other Yahoo customers when your case took place?
~Julie: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Julie a list of common Yahoo problems)
~Julie: "Update Account Information" was why I was trying to contact.
~Julie's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Julie: Didn't get through at all- hung up on me and didn't get to speak to anyone at all. Even in an emergency when I get a call from someone saying they are YAHOO saying the HAVE TO SHUT DOWN MY ACCOUNT. Why won't Yahoo take calls?
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Julie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Julie: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Julie: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Julie: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Julie taken from his Yahoo customer service problem that occurred on November 18th, 2017.