Yahoo: I know the answer I provided to the security qu...
A Yahoo customer review by GetHuman user ~Mail Junk from November 27th, 2017
Background on ~Mail Junk's case
GetHuman: ~Mail Junk - can you tell our other Yahoo customers when your case took place?
~Mail Junk: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Mail Junk a list of common Yahoo problems)
~Mail Junk: "Account Access" was why I was trying to contact.
~Mail Junk's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mail Junk: I know the answer I provided to the security question. The same one I always use. This junk system says I answered it wrong.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Mail Junk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mail Junk: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Mail Junk: For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Mail Junk: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mail Junk taken from his Yahoo customer service problem that occurred on November 25th, 2017.