Yahoo: My account blocked * days ago. I still waiting...
A Yahoo customer review by GetHuman user ~Yan Tao from November 26th, 2017
Background on ~Yan Tao 's case
GetHuman: ~Yan Tao - can you tell our other Yahoo customers when your case took place?
~Yan Tao : Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Yan Tao a list of common Yahoo problems)
~Yan Tao : "Account hacked" was why I was trying to contact.
~Yan Tao 's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yan Tao : My account blocked * days ago. I still waiting to get new password.*Could you send my new password as soon as possible?
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Yan Tao : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yan Tao : I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Yan Tao : For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Yan Tao : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yan Tao taken from his Yahoo customer service problem that occurred on November 19th, 2017.