my yahoo mail keep asking for a code for securi...

A Yahoo customer review by GetHuman user ~R.John Atkinson from November 25th, 2017

Background on ~R.John Atkinson's case

GetHuman: ~R.John Atkinson - can you tell our other Yahoo customers when your case took place?
~R.John Atkinson: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Yahoo, and if so, how?
~R.John Atkinson: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~R.John Atkinson a list of common Yahoo problems)
~R.John Atkinson: "Update account information" was why I was trying to contact.

~R.John Atkinson's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~R.John Atkinson: my yahoo mail keep asking for a code for security but it only sends a message to * phone nos. that are now obsolete. I told the "helper" my new phone no.*he spent *'* an hour mucking about with my PC but nothing ha changed. The helpers no. was an **** no. but it didn't show on my phone bill-very odd-help!
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~R.John Atkinson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~R.John Atkinson: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~R.John Atkinson: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~R.John Atkinson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~R.John Atkinson taken from his Yahoo customer service problem that occurred on November 23rd, 2017.


1.22 of 5 stars | 1292 reviews

~R.John Atkinson's Yahoo Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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