Yahoo: You need to have some people available on the p...
A Yahoo customer review by GetHuman user ~Jim Rockwell from November 28th, 2017
Background on ~Jim Rockwell's case
GetHuman: ~Jim Rockwell - can you tell our other Yahoo customers when your case took place?
~Jim Rockwell: Yes. It was morning, on November 23rd.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Rockwell a list of common Yahoo problems)
~Jim Rockwell: "Hacked account" was why I was trying to contact.
~Jim Rockwell's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Rockwell: You need to have some people available on the phone or you are going to have very responsible, business owning people over the age of ** feel that you do not give a **** about customer service.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Jim Rockwell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Rockwell: I'd give them a three out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Jim Rockwell: For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Jim Rockwell: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Rockwell taken from his Yahoo customer service problem that occurred on November 23rd, 2017.