Yahoo: Changed my password a week ago, attempted to si...

A Yahoo customer review by GetHuman user GetHuman-320024 from November 28th, 2017

Background on GetHuman-320024's case

GetHuman: GetHuman-320024 - can you tell our other Yahoo customers when your case took place?
GetHuman-320024: Yes. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman-320024: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-320024 a list of common Yahoo problems)
GetHuman-320024: "Fraud" was why I was trying to contact.

GetHuman-320024's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-320024: Changed my password a week ago, attempted to sign in to yahoo mail and was given password not found. Just accessed mail *n *-**. now am locked out by yahoo and told to contact customer care but when calling the *-*** * you get a message yahoo has changed the way to get customer support and disconnects. I am locked out of my mail and need to desperately check my mail. This is a horrible crappy way of serving customers. Coime on yahoo, get with it . I need someone from customer care to contact me immediately, you have my mobile phone number.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-320024: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-320024: I'd give them a three out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-320024: For that I would say two out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-320024: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-320024 taken from his Yahoo customer service problem that occurred on November 22nd, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

GetHuman-320024's Yahoo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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