Yahoo: Stupid !
A Yahoo customer review by GetHuman user GetHuman-emerald2 from November 29th, 2017
Background on GetHuman-emerald2's case
GetHuman: GetHuman-emerald2 - can you tell our other Yahoo customers when your case took place?
GetHuman-emerald2: Yeah. It was late at night, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-emerald2 a list of common Yahoo problems)
GetHuman-emerald2: "Update Account Information" was why I was trying to contact.
GetHuman-emerald2's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-emerald2: Stupid !
GetHuman: Can you tell the rest of us a bit more from what happened on 11/19/17?
GetHuman-emerald2: I have been locked out of my yahoo address since June of this year. I have tried over and over again to try and contact someone since my email was told I couldn't do it on line. So I went looking for a phone number and was and still am going round and round looking to get into my account that Has not be into by me......!*Customer Service does need a phone number for all those small issues that can't be done on line. Some of us out here like human speech and verification, Why wasn't I called from Yahoo when I gave my number to them to change the Passcode ?
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-emerald2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-emerald2: I'd give them a four out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-emerald2: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-emerald2: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-emerald2 taken from his Yahoo customer service problem that occurred on November 19th, 2017.