Yahoo: The number's useless
A Yahoo customer review by GetHuman user GetHuman-eltona from November 28th, 2017
Background on GetHuman-eltona's case
GetHuman: GetHuman-eltona - can you tell our other Yahoo customers when your case took place?
GetHuman-eltona: Yup. It was evening, on November 27th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-eltona a list of common Yahoo problems)
GetHuman-eltona: "Update Account Information" was why I was trying to contact.
GetHuman-eltona's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-eltona: The number's useless
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-eltona: Nope. Useless. I don't have a cell phone, so they don't want to help me out. I don't need a cell phone, but my girl contacted me on Yahoo. It's not cool, I tell you. It's useless.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-eltona: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-eltona: I'd give them a two out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-eltona: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-eltona: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-eltona taken from his Yahoo customer service problem that occurred on November 27th, 2017.