Yahoo: I called the phone number listed but there was...

A Yahoo customer review by GetHuman user GetHuman-372696 from November 26th, 2017

Background on GetHuman-372696's case

GetHuman: GetHuman-372696 - can you tell our other Yahoo customers when your case took place?
GetHuman-372696: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman-372696: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372696 a list of common Yahoo problems)
GetHuman-372696: "Technical Support" was why I was trying to contact.

GetHuman-372696's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372696: I called the phone number listed but there was only an automated message that tells the customer to go to help.yahoo.com for assistance. The message is repeated twice and then the automatic system hangs up on you. The service ***** as there is little to no help with password recovery assistance!
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-372696: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372696: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-372696: For that I would say one out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-372696: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372696 taken from his Yahoo customer service problem that occurred on November 19th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

GetHuman-372696's Yahoo Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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