Yahoo: All numbers listed are of no help when it comes...

A Yahoo customer review by GetHuman user ~Frustrated Yahoo User from November 26th, 2017

Background on ~Frustrated Yahoo User's case

GetHuman: ~Frustrated Yahoo User - can you tell our other Yahoo customers when your case took place?
~Frustrated Yahoo User: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~Frustrated Yahoo User: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated Yahoo User a list of common Yahoo problems)
~Frustrated Yahoo User: "Update account information" was why I was trying to contact.

~Frustrated Yahoo User's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated Yahoo User: All numbers listed are of no help when it comes to Yahoo. All are either disconnected or are a recording directing to useless on-line help. No numbers go to live people. Yahoo is a dispicable business with no concern for their customers.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Frustrated Yahoo User: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated Yahoo User: I'd give them a two out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Frustrated Yahoo User: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Frustrated Yahoo User: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated Yahoo User taken from his Yahoo customer service problem that occurred on November 20th, 2017.

Yahoo

1.22 of 5 stars | 1292 reviews

~Frustrated Yahoo User's Yahoo Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Yahoo, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Yahoo in any way.

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