Yahoo: When I Called The Number Provided A Automated M...

A Yahoo customer review by GetHuman user ~Ben Blanco from November 26th, 2017

Background on ~Ben Blanco's case

GetHuman: ~Ben Blanco - can you tell our other Yahoo customers when your case took place?
~Ben Blanco: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
~Ben Blanco: I used a help page I found on the GetHuman Yahoo customer service contact info page: Contact Yahoo Customer Service
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Ben Blanco a list of common Yahoo problems)
~Ben Blanco: "Report people" was why I was trying to contact.

~Ben Blanco's review of Yahoo customer service

GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ben Blanco: When I Called The Number Provided A Automated Message said Yahoo has changed its way of customer communicating* It referred me to a website and input my yahoo I.D and communicate with a tech online. That's absurd they can't afford * call center.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Ben Blanco: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ben Blanco: I'd give them a three out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Ben Blanco: For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Ben Blanco: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ben Blanco taken from his Yahoo customer service problem that occurred on November 19th, 2017.


1.22 of 5 stars | 1292 reviews

~Ben Blanco's Yahoo Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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