Yahoo: I think the way your system is set up for custo...
A Yahoo customer review by GetHuman user ~benodaz from November 26th, 2017
Background on ~benodaz's case
GetHuman: ~benodaz - can you tell our other Yahoo customers when your case took place?
~benodaz: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~benodaz a list of common Yahoo problems)
~benodaz: "Account Access" was why I was trying to contact.
~benodaz's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~benodaz: I think the way your system is set up for customers to be able to reach is horrible. why cant you just call a number for help like other companies. i just need a simple question answer about an email i received for your company and I can't even get a hold of a live person. it's very frustrating. I know you can track this so it would be greatly appropriated if some got back to me. thanks
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~benodaz: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~benodaz: I'd give them a three out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~benodaz: For that I would say two out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~benodaz: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~benodaz taken from his Yahoo customer service problem that occurred on November 19th, 2017.