Yahoo: No human response - just recording - told me to...
A Yahoo customer review by GetHuman user ~anonymous from November 26th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Yahoo customers when your case took place?
~anonymous: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Yahoo problems)
~anonymous: "Delete Account" was why I was trying to contact.
~anonymous's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: No human response - just recording - told me to access email for 'Help' - Would love to but it won't allow me to log on and will not reset password via internet. NEED HUMAN BEING Will switch to gmail if can't get help - they provide customer service
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Yahoo customer service problem that occurred on November 16th, 2017.