Yahoo: I called the number to be able to talk to a rep...
A Yahoo customer review by GetHuman user ~Francesa from November 26th, 2017
Background on ~Francesa's case
GetHuman: ~Francesa - can you tell our other Yahoo customers when your case took place?
~Francesa: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Francesa a list of common Yahoo problems)
~Francesa: "Update Account Information" was why I was trying to contact.
~Francesa's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Francesa: I called the number to be able to talk to a representative and what I was told was that there is no representative into call go back online why would you have a number if there's no one's answering the **** number sounds pretty stupid to me. You should really think about just disconnecting the number if you're not even going to have anyone's answer it thanks you are such not a help.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Francesa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Francesa: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Francesa: For that I would say two out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Francesa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Francesa taken from his Yahoo customer service problem that occurred on November 21st, 2017.