Yahoo: Sometimes you need to speak with a person even...
A Yahoo customer review by GetHuman user ~Kathy Livengood from November 26th, 2017
Background on ~Kathy Livengood's case
GetHuman: ~Kathy Livengood - can you tell our other Yahoo customers when your case took place?
~Kathy Livengood: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows ~Kathy Livengood a list of common Yahoo problems)
~Kathy Livengood: "Account hacked" was why I was trying to contact.
~Kathy Livengood's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kathy Livengood: Sometimes you need to speak with a person even a live chat would be better than this especially when it is really critical
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
~Kathy Livengood: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kathy Livengood: I'd give them a one out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
~Kathy Livengood: For that I would say four out of five.
GetHuman: And finally- any advice for other Yahoo customers?
~Kathy Livengood: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kathy Livengood taken from his Yahoo customer service problem that occurred on November 22nd, 2017.