Yelp: A crazy person can add the **** flag*disgusting...
A Yelp customer review by GetHuman user ~Kettle Hill Grill from November 28th, 2017
Background on ~Kettle Hill Grill's case
GetHuman: ~Kettle Hill Grill - can you tell our other Yelp customers when your case took place?
~Kettle Hill Grill: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Kettle Hill Grill a list of common Yelp problems)
~Kettle Hill Grill: "Technical or service issue" was why I was trying to contact.
~Kettle Hill Grill's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kettle Hill Grill: A crazy person can add the **** flag*disgusting lying review but it takes me as the business owner DAYS to get it removed. This is the worst search engine out there!
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Kettle Hill Grill: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kettle Hill Grill: I'd give them a four out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Kettle Hill Grill: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Kettle Hill Grill: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kettle Hill Grill taken from his Yelp customer service problem that occurred on November 19th, 2017.