yelp only leaves the bad reviews and deletes th...
A Yelp customer review by GetHuman user ~BAD SERVICE from November 21st, 2017
Background on ~BAD SERVICE 's case
GetHuman: ~BAD SERVICE - can you tell our other Yelp customers when your case took place?
~BAD SERVICE : Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~BAD SERVICE a list of common Yelp problems)
~BAD SERVICE : "Technical or service issue" was why I was trying to contact.
~BAD SERVICE 's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BAD SERVICE : yelp only leaves the bad reviews and deletes the good ones to force you to pay to advertise on yelp...worse service ever
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~BAD SERVICE : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BAD SERVICE : I'd give them a four out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~BAD SERVICE : For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~BAD SERVICE : Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BAD SERVICE taken from his Yelp customer service problem that occurred on November 12th, 2017.