Yodel: On a card it told me that my parcel was round t...
A Yodel customer review by GetHuman user ~SuperBeing from November 23rd, 2017
Background on ~SuperBeing's case
GetHuman: ~SuperBeing - can you tell our other Yodel customers when your case took place?
~SuperBeing: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Yodel, and if so, how?
GetHuman: And which of these common Yodel customer issues best describes the reason you wanted to talk to them?
(Shows ~SuperBeing a list of common Yodel problems)
~SuperBeing: "Refund a Charge" was why I was trying to contact.
~SuperBeing's review of Yodel customer service
GetHuman: So how would you sum up your experience for GetHuman's Yodel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SuperBeing: On a card it told me that my parcel was round the back in an unspecified "safe place" and online it said that it had been delivered to a flat that has been empty for the past * months. I called and waited about * minutes and the advisor said it would be escalated to the investigations department. We'll see if they actually solve the problem!
GetHuman: Let's quantify your experience contacting Yodel. On a scale of 1 to 5, how easy is it go get help on a Yodel problem?
~SuperBeing: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SuperBeing: I'd give them a five out of five on communication.
GetHuman: And what about Yodel's ability to quickly and effectively address your problem?
~SuperBeing: For that I would say one out of five.
GetHuman: And finally- any advice for other Yodel customers?
~SuperBeing: Call them early in the day or late. Don't forget any personal or account information you might need for Yodel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SuperBeing taken from his Yodel customer service problem that occurred on November 20th, 2017.