I sought a refund through Yugster's Support web...
A Yugster customer review by GetHuman user ~Yonker from November 24th, 2017
Background on ~Yonker's case
GetHuman: ~Yonker - can you tell our other Yugster customers when your case took place?
~Yonker: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Yugster, and if so, how?
GetHuman: And which of these common Yugster customer issues best describes the reason you wanted to talk to them?
(Shows ~Yonker a list of common Yugster problems)
~Yonker: "Overcharge/Strange charge" was why I was trying to call.
~Yonker's review of Yugster customer service
GetHuman: So how would you sum up your experience for GetHuman's Yugster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yonker: I sought a refund through Yugster's Support website with no response. I followed up with additional messages with no luck. I found their phone number on this site and called and spoke with Janay. She was very helpful and stated she would have the return instructions sent to my email address within * minutes. She did indicate they are very understaffed at this time but have hired someone. Bottom line, when you send a request through their support site, only send one request. If you add to the request, it will restart the ** hour response time each time you send one.
GetHuman: Let's quantify your experience contacting Yugster. On a scale of 1 to 5, how easy is it go get help on a Yugster problem?
~Yonker: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yonker: I'd give them a two out of five on communication.
GetHuman: And what about Yugster's ability to quickly and effectively address your problem?
~Yonker: For that I would say five out of five.
GetHuman: And finally- any advice for other Yugster customers?
~Yonker: Call them early in the day or late. Don't forget any personal or account information you might need for Yugster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yonker taken from his Yugster customer service problem that occurred on November 15th, 2017.