Zulily: Rep was extremely helpful in tracking down a pa...
A Zulily customer review by GetHuman user ~giggle731 from November 19th, 2017
Background on ~giggle731's case
GetHuman: ~giggle731 - can you tell our other Zulily customers when your case took place?
~giggle731: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Zulily, and if so, how?
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows ~giggle731 a list of common Zulily problems)
~giggle731: "Cancel order" was why I was trying to call.
~giggle731's review of Zulily customer service
GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~giggle731: Rep was extremely helpful in tracking down a package for me. Post office dropped the ball but she credited my account $**.** store credit for my inconvenience. Very satisfied.
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
~giggle731: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~giggle731: I'd give them a three out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
~giggle731: For that I would say four out of five.
GetHuman: And finally- any advice for other Zulily customers?
~giggle731: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~giggle731 taken from his Zulily customer service problem that occurred on November 14th, 2017.