Zumiez.com: There is a fraudulent charge on my account. I c...
A Zumiez.com customer review by GetHuman user GetHuman-216181 from November 19th, 2017
Background on GetHuman-216181's case
GetHuman: GetHuman-216181 - can you tell our other Zumiez.com customers when your case took place?
GetHuman-216181: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to Zumiez.com, and if so, how?
GetHuman: And which of these common Zumiez.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-216181 a list of common Zumiez.com problems)
GetHuman-216181: "Change order" was why I was trying to call.
GetHuman-216181's review of Zumiez.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Zumiez.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-216181: There is a fraudulent charge on my account. I cannot reach anyone to get it credited. This is my money for a utility bill and I must have it back ASAP
GetHuman: Let's quantify your experience contacting Zumiez.com. On a scale of 1 to 5, how easy is it go get help on a Zumiez.com problem?
GetHuman-216181: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-216181: I'd give them a four out of five on communication.
GetHuman: And what about Zumiez.com's ability to quickly and effectively address your problem?
GetHuman-216181: For that I would say three out of five.
GetHuman: And finally- any advice for other Zumiez.com customers?
GetHuman-216181: Call them early in the day or late. Don't forget any personal or account information you might need for Zumiez.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-216181 taken from his Zumiez.com customer service problem that occurred on November 9th, 2017.