Zumiez.com: ZUMIEZ WAS AMAZING TO ME. I bought a pair of va...

A Zumiez.com customer review by GetHuman user ~ShoeDEStoyER from November 12th, 2017

Background on ~ShoeDEStoyER's case

GetHuman: ~ShoeDEStoyER - can you tell our other Zumiez.com customers when your case took place?
~ShoeDEStoyER: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Zumiez.com, and if so, how?
~ShoeDEStoyER: I used the 877-828-6929 number I found for on the GetHuman Zumiez.com customer phone number page I was on: Zumiez.com Customer Service Phone Number
GetHuman: And which of these common Zumiez.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ShoeDEStoyER a list of common Zumiez.com problems)
~ShoeDEStoyER: "Returns" was why I was trying to call.

~ShoeDEStoyER's review of Zumiez.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Zumiez.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ShoeDEStoyER: ZUMIEZ WAS AMAZING TO ME. I bought a pair of van's shoes from them and wore them for about * weeks before the sole was coming apart from the shoes. I brought them back and they immediately ordered a new pair for me to be delivered to my house since none were available in the store. I wore the replacement pair for about * month before the sole of the shoe was coming off again. I brought them back and they again exchanged them. This time I chose a different style to avoid the same problem, BUT THEIR SERVICE IS AMAZING. SO AMAZING. SO FRIENDLY. THANK YOU SOOOOO MUCH ZUMIEZ. THE BEST.
GetHuman: Let's quantify your experience contacting Zumiez.com. On a scale of 1 to 5, how easy is it go get help on a Zumiez.com problem?
~ShoeDEStoyER: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ShoeDEStoyER: I'd give them a four out of five on communication.
GetHuman: And what about Zumiez.com's ability to quickly and effectively address your problem?
~ShoeDEStoyER: For that I would say one out of five.
GetHuman: And finally- any advice for other Zumiez.com customers?
~ShoeDEStoyER: Call them early in the day or late. Don't forget any personal or account information you might need for Zumiez.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ShoeDEStoyER taken from his Zumiez.com customer service problem that occurred on November 8th, 2017.

Zumiez.com

1.00 of 5 stars | 9 reviews

~ShoeDEStoyER's Zumiez.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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