Zynga: I really don't understand the process of sendin...
A Zynga customer review by GetHuman user GetHuman-385484 from November 7th, 2017
Background on GetHuman-385484's case
GetHuman: GetHuman-385484 - can you tell our other Zynga customers when your case took place?
GetHuman-385484: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-385484 a list of common Zynga problems)
GetHuman-385484: "Complaint" was why I was trying to call.
GetHuman-385484's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-385484: I really don't understand the process of sending an email concerning levels decreasing on farmville from **** to **** and know one reaching out to address the problem. I've even left a message concerning harvesting three times and nothing being done. I've left a message concerning purchasing XP points, they take the money put points continue to decrease. Why is it so hard for someone, anyone to fix the problem or even acknowledge that there is a problem and that they are attempting to fix it as soon as possible.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
GetHuman-385484: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-385484: I'd give them a four out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
GetHuman-385484: For that I would say one out of five.
GetHuman: And finally- any advice for other Zynga customers?
GetHuman-385484: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-385484 taken from his Zynga customer service problem that occurred on November 3rd, 2017.