Zynga: chat function in WWF not working. I can receiv...
A Zynga customer review by GetHuman user GetHuman-myratobe from December 7th, 2017
Background on GetHuman-myratobe's case
GetHuman: GetHuman-myratobe - can you tell our other Zynga customers when your case took place?
GetHuman-myratobe: Yup. It was evening, on December 1st.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-myratobe a list of common Zynga problems)
GetHuman-myratobe: "Technical support" was why I was trying to call.
GetHuman-myratobe's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-myratobe: chat function in WWF not working. I can receive messages but mine don't go out
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-myratobe: when playing Words With Friends I use my chat function to send messages back and forth while I play. I am receiving messages but people are not receiving mine even though I can type them, press send and they appear on my screen.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
GetHuman-myratobe: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-myratobe: I'd give them a five out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
GetHuman-myratobe: For that I would say four out of five.
GetHuman: And finally- any advice for other Zynga customers?
GetHuman-myratobe: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-myratobe taken from his Zynga customer service problem that occurred on December 1st, 2017.