Zynga: very very horrible because you's guy's are'nt h...
A Zynga customer review by GetHuman user ~Frances Ellen Louise Ketchell from November 27th, 2017
Background on ~Frances Ellen Louise Ketchell's case
GetHuman: ~Frances Ellen Louise Ketchell - can you tell our other Zynga customers when your case took place?
~Frances Ellen Louise Ketchell: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Frances Ellen Louise Ketchell a list of common Zynga problems)
~Frances Ellen Louise Ketchell: "In Game Problem" was why I was trying to call.
~Frances Ellen Louise Ketchell's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frances Ellen Louise Ketchell: very very horrible because you's guy's are'nt helping me.i want my game back and all i want is a reactivation on my account and my chips replaced that i had spent real cash on.it's entirely unfair you know how you guy's let all the other players get away with it transferring chips over to there buddies in zynga poker and they have over **billion,*billion.or even just *billion.my chips got taken away from me me and i only had the total of **mil.so selfish and so unfair.you's guys must be rascist letting all the white players in the game transferring there chips over to there white buddies and you's do nothin about it.I just want my game back on facebook and my chips replaced in zynga poker that is all i'm asking for.please please help me get my game back.It's that bad i cannot update a ticket in the zynga customer support site.it totally ***** and zynga poker are thieves aswell taking **mil from me was really harsh and yet you's are'nt out there looking for the ones that have more chips
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Frances Ellen Louise Ketchell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frances Ellen Louise Ketchell: I'd give them a four out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Frances Ellen Louise Ketchell: For that I would say five out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Frances Ellen Louise Ketchell: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frances Ellen Louise Ketchell taken from his Zynga customer service problem that occurred on November 17th, 2017.