eBay: Got through to a support person OK but he was u...
A eBay customer review by GetHuman user ~Don't know - cannot see it from November 18th, 2017
Background on ~Don't know - cannot see it's case
GetHuman: ~Don't know - cannot see it - can you tell our other eBay customers when your case took place?
~Don't know - cannot see it: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Don't know - cannot see it a list of common eBay problems)
~Don't know - cannot see it: "Change order" was why I was trying to contact.
~Don't know - cannot see it's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don't know - cannot see it: Got through to a support person OK but he was unable to help and tried to put me onto a support specialist. After several "Your call is important - please hold" the line disconnected. I have opened an account with user name 'sundancernz'but have been told I need to have an eBay NZ or eBay Australia account. I was told a week ago that the account had been changed over and to use the URL http:**www.ebay.au to log on but when this is entered into the search bar the response is "cannot be found or is not available" Why is this so hard to achieve? Please reply to me ay *****@***.com*Kerry Wilson
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Don't know - cannot see it: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don't know - cannot see it: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Don't know - cannot see it: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~Don't know - cannot see it: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don't know - cannot see it taken from his eBay customer service problem that occurred on November 16th, 2017.