eBay: Seller holds my refund
A eBay customer review by GetHuman user GetHuman-angelo_ from November 30th, 2017
Background on GetHuman-angelo_'s case
GetHuman: GetHuman-angelo_ - can you tell our other eBay customers when your case took place?
GetHuman-angelo_: Yeah. It was middle of the night, on November 28th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-angelo_ a list of common eBay problems)
GetHuman-angelo_: "Fraudulent Charge" was why I was trying to contact.
GetHuman-angelo_'s review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-angelo_: Seller holds my refund
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-angelo_: I BOUGHT AN ITEM AT EBAY......I RETURNED THE ITEM TO THE SELLER WHICH IS WORTH $ *** ALMOST.....THE SELLER ACCEPTS ** DAYS MONEY BACK GUARANTEE BUT WHEN I RETURN THE ITEM THE SELLER SAYS I DID NOT RETURN SOME OF THE ITEM.....BUT I HAVE RETURNED ALL THE ITEM.....THE SELLER GOES ME AROUND AND AROUND AND WHAT THE ITEM THAT I RETURN BACK AGAIN TO ME.....I TOLD HIM I WON'T ACCEPT IT BECAUSE MAYBE THIS TIME HE WILL TELL AGAIN SOMETHING IS MISSING...BUT IN REALITY THERE IS NOTHING MISSING.....I HAVE A GOOD RATING OF ***% I'M A GOOD SELLER AND A GOOD BUYER......I JUST GOT A PROBLEM WITH THIS ONE.....NOW HE DOES NOT ANSWER MY MAILS....BUT I HAVE SAVE ALL THE CONVERSATION AND I DO HAVE PICTURES THAT I HAVE TAKEN BEFORE I SEND THE RETURNED ITEMS.........SEEMS LIKE I'M GOING TO QUIT EBAY BECAUSE OF THIS SITUATION WITH NO ONE TO TURN TO OR CALL FOR HELP....ITS OK IF IT IS JUST ** TO *** DOLLARS WORTH OF MONEY BUT THIS GUY DOES NOT SEEM TO CARE.......I EVEN TOLD HIM OK I WILL PAY THE **% RESTOCKING FEE AND THE * SETS WHICH HE TOLD THAT WAS LOST BUT STILL WOULD NOT GIVE ME MY REFUND....IMAGINE I PAY SOMETHING THAT I DID NOT LOST....BUT STILL THIS GUY WILL NOT RETURN MY REFUND....I'M A HONEST PERSON I DID NOT LOSE ANY OF THE ITEM HE WAS TALKING ABOUT.......AND I WAS WILLING TO PAY FOR THE LOST ITEM AND THE RESTOCKING FEE BUT TO NO AVAIL....I EVEN BEG HIM TO PLEASE UNDERSTAND ME....I CANNOT DO MIRACLE I DON'T HAVE THE ITEM WHICH HE IS TALKING ABOUT....TO MAKE THE STORY SHORT....I WANTED HIM TO DEDUCT THE * SETS THAT WAS LOST AND ALSO THE RESTOCKING FEE AND I ALSO PAY FOR THE RETURN SHIPPING...HOPE SOMEONE CAN HELP ME......OR MAYBE ITS TIME TO STOP SELLING AT EBAY........I WILL JUST SELL SOME OF MY FEW STUFFS AND STOP USING EBAY ANYMORE BECAUSE OF NO COMMUNICATION AND HARD TO FIND TO TALK TO A HUMAN.....HOPE YOU COULD READ MY BUYERS COMMENTS HOW HONEST I AM WITH MY BUYER AND MY ITEM........
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-angelo_: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-angelo_: I'd give them a one out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-angelo_: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-angelo_: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-angelo_ taken from his eBay customer service problem that occurred on November 28th, 2017.