eBay: Told C*S rep about issue - put me on hold then...
A eBay customer review by GetHuman user ~saxonman117 from November 20th, 2017
Background on ~saxonman117's case
GetHuman: ~saxonman117 - can you tell our other eBay customers when your case took place?
~saxonman117: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~saxonman117 a list of common eBay problems)
~saxonman117: "Technical support" was why I was trying to contact.
~saxonman117's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~saxonman117: Told C*S rep about issue - put me on hold then never came back on the line. Disconnected after ** minutes. Heard "your call is very important to us - we'll be with you in just a moment" about ** times. Really? First negative experience with eBay after * years and ***** transactions. Took an in depth Google search to find a phone * as the "customer support" link on the site is absolutely useless - around and around and around and back to the beginning. Unacceptable for a large company such as this.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~saxonman117: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~saxonman117: I'd give them a one out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~saxonman117: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~saxonman117: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~saxonman117 taken from his eBay customer service problem that occurred on November 11th, 2017.