eBay: I was advised to call back in * days due to int...
A eBay customer review by GetHuman user ~sunset3211 from November 26th, 2017
Background on ~sunset3211's case
GetHuman: ~sunset3211 - can you tell our other eBay customers when your case took place?
~sunset3211: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~sunset3211 a list of common eBay problems)
~sunset3211: "Warranty claim" was why I was trying to contact.
~sunset3211's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunset3211: I was advised to call back in * days due to international shipping and lack of tracking of my item. Seller from China! Enough said and trying to slither out of paying shipping cost that THEY requested I pay with promise of reimbursement. Now they are gone with the wind. Not responding to emails, doing the radio silence thing. Advisor was very kind. It took over an hour from start to finish. They need more people handling these issues. I would have let it go, but the seller needs to be taught a lesson about honouring their word and the privilege of doing business on Ebay! I'll update but the seller to look out for is xiaoliu**** Watch Out for that one!
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~sunset3211: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunset3211: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~sunset3211: For that I would say one out of five.
GetHuman: And finally- any advice for other eBay customers?
~sunset3211: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunset3211 taken from his eBay customer service problem that occurred on November 23rd, 2017.