eBay: this is a terrible customer support line, i was...
A eBay customer review by GetHuman user ~anonymous from November 25th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other eBay customers when your case took place?
~anonymous: Yes. It was late at night, on November 15th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common eBay problems)
~anonymous: "Problem With an Order" was why I was trying to call.
~anonymous's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: this is a terrible customer support line, i was transferred * times between * departments before they could even say there was nothing they could do to help me, every time i was transferred it was a **-** min hold since they cannot directly connect you with anyone.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his eBay customer service problem that occurred on November 15th, 2017.