iTunes: Hi,*Something has been bothering me and maybe w...
A iTunes customer review by GetHuman user ~Dam from November 15th, 2017
Background on ~Dam's case
GetHuman: ~Dam - can you tell our other iTunes customers when your case took place?
~Dam: Sure. It was afternoon, on November 5th.
GetHuman: Did you reach out to iTunes, and if so, how?
GetHuman: And which of these common iTunes customer issues best describes the reason you wanted to talk to them?
(Shows ~Dam a list of common iTunes problems)
~Dam: "Refund a Charge" was why I was trying to call.
~Dam's review of iTunes customer service
GetHuman: So how would you sum up your experience for GetHuman's iTunes customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dam: Hi,*Something has been bothering me and maybe writing about it will help possibly decrease the chances of it happening to someone else. I phoned the other week from Europe thinking that I have always had such great help from Apple so it would be worth the long distance charges and if they couldn't help me they would say so, not string me along. Well I felt strung along. I had two people that helped me. The first person tried his best for the first ** minutes or so (my phone call was *:** hr) but couldn't help me so he passed me on to someone more senior. All that I needed to know was "Can you delete a rented video from I-Tunes manually?". The second man gave me my answer. The answer was an emphatic "NO". I couldn't find this info on the web. I did know that it would delete itself automatically after ***** hrs and that you could delete rented movies on other apple products. But a computer . . . My bill for technical help, not the phone bill, will be $**, more expensive for some reason
GetHuman: Let's quantify your experience contacting iTunes. On a scale of 1 to 5, how easy is it go get help on a iTunes problem?
~Dam: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dam: I'd give them a one out of five on communication.
GetHuman: And what about iTunes's ability to quickly and effectively address your problem?
~Dam: For that I would say five out of five.
GetHuman: And finally- any advice for other iTunes customers?
~Dam: Call them early in the day or late. Don't forget any personal or account information you might need for iTunes to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dam taken from his iTunes customer service problem that occurred on November 5th, 2017.