netTALK: I couldn't contact with the customer service. S...
A netTALK customer review by GetHuman user ~David Malakar from November 16th, 2017
Background on ~David Malakar's case
GetHuman: ~David Malakar - can you tell our other netTALK customers when your case took place?
~David Malakar: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to netTALK, and if so, how?
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows ~David Malakar a list of common netTALK problems)
~David Malakar: "Change plan" was why I was trying to call.
~David Malakar's review of netTALK customer service
GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Malakar: I couldn't contact with the customer service. Several time I am trying to call *** from my phone, but they just hold for ever.
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
~David Malakar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Malakar: I'd give them a one out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
~David Malakar: For that I would say one out of five.
GetHuman: And finally- any advice for other netTALK customers?
~David Malakar: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Malakar taken from his netTALK customer service problem that occurred on November 9th, 2017.