netTALK: have not been able to use my phone for * months...
A netTALK customer review by GetHuman user ~no net talk from November 17th, 2017
Background on ~no net talk's case
GetHuman: ~no net talk - can you tell our other netTALK customers when your case took place?
~no net talk: Yeah. It was evening, on November 7th.
GetHuman: Did you reach out to netTALK, and if so, how?
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows ~no net talk a list of common netTALK problems)
~no net talk: "Technical support" was why I was trying to call.
~no net talk's review of netTALK customer service
GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~no net talk: have not been able to use my phone for * months but have been paying. they changed my number and I have had *** business cards with my old phone number-no what. DO NOT BUY hung up after ** minutesa
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
~no net talk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~no net talk: I'd give them a four out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
~no net talk: For that I would say three out of five.
GetHuman: And finally- any advice for other netTALK customers?
~no net talk: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~no net talk taken from his netTALK customer service problem that occurred on November 7th, 2017.