netTALK: Can't make calls

A netTALK customer review by GetHuman user GetHuman-jschwank from December 7th, 2017

Background on GetHuman-jschwank's case

GetHuman: GetHuman-jschwank - can you tell our other netTALK customers when your case took place?
GetHuman-jschwank: Yup. It was morning, on December 1st.
GetHuman: Did you reach out to netTALK, and if so, how?
GetHuman-jschwank: I used the 866-967-1063 number I found for on the GetHuman netTALK customer phone number page I was on: netTALK Customer Service Phone Number
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jschwank a list of common netTALK problems)
GetHuman-jschwank: "Complaint" was why I was trying to call.

GetHuman-jschwank's review of netTALK customer service

GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jschwank: Can't make calls
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-jschwank: Can't make calls. I renewed service but get the message I have no credit
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
GetHuman-jschwank: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jschwank: I'd give them a one out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
GetHuman-jschwank: For that I would say two out of five.
GetHuman: And finally- any advice for other netTALK customers?
GetHuman-jschwank: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jschwank taken from his netTALK customer service problem that occurred on December 1st, 2017.

netTALK

1.15 of 5 stars | 80 reviews

GetHuman-jschwank's netTALK Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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