netTALK: Unbelievable - Have a technical issue. No phon...
A netTALK customer review by GetHuman user ~LWS from November 25th, 2017
Background on ~LWS's case
GetHuman: ~LWS - can you tell our other netTALK customers when your case took place?
~LWS: Yup. It was middle of the night, on November 16th.
GetHuman: Did you reach out to netTALK, and if so, how?
GetHuman: And which of these common netTALK customer issues best describes the reason you wanted to talk to them?
(Shows ~LWS a list of common netTALK problems)
~LWS: "Change plan" was why I was trying to call.
~LWS's review of netTALK customer service
GetHuman: So how would you sum up your experience for GetHuman's netTALK customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LWS: Unbelievable - Have a technical issue. No phone support and online support system does not work. Left with a useless system that does not work...
GetHuman: Let's quantify your experience contacting netTALK. On a scale of 1 to 5, how easy is it go get help on a netTALK problem?
~LWS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LWS: I'd give them a four out of five on communication.
GetHuman: And what about netTALK's ability to quickly and effectively address your problem?
~LWS: For that I would say three out of five.
GetHuman: And finally- any advice for other netTALK customers?
~LWS: Call them early in the day or late. Don't forget any personal or account information you might need for netTALK to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LWS taken from his netTALK customer service problem that occurred on November 16th, 2017.