uShip: Talking to someone solved my problem. The frus...
A uShip customer review by GetHuman user ~gmandreani from November 14th, 2017
Background on ~gmandreani's case
GetHuman: ~gmandreani - can you tell our other uShip customers when your case took place?
~gmandreani: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to uShip, and if so, how?
GetHuman: And which of these common uShip customer issues best describes the reason you wanted to talk to them?
(Shows ~gmandreani a list of common uShip problems)
~gmandreani: "Lost package" was why I was trying to call.
~gmandreani's review of uShip customer service
GetHuman: So how would you sum up your experience for GetHuman's uShip customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gmandreani: Talking to someone solved my problem. The frustration came from the uship website. I spent too much time trying to unsuccessfully resolve profile, password issues and therefore could not place an order. It would have been alot less frustrating to have had the customer support phone number available on the webpage...which it does not...or if it does it is not readily visible. Long story short-I almost gave us using the uship resource because of the poor quality webpage.
GetHuman: Let's quantify your experience contacting uShip. On a scale of 1 to 5, how easy is it go get help on a uShip problem?
~gmandreani: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gmandreani: I'd give them a one out of five on communication.
GetHuman: And what about uShip's ability to quickly and effectively address your problem?
~gmandreani: For that I would say one out of five.
GetHuman: And finally- any advice for other uShip customers?
~gmandreani: Call them early in the day or late. Don't forget any personal or account information you might need for uShip to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gmandreani taken from his uShip customer service problem that occurred on November 9th, 2017.