Complaint for eBay

A eBay customer review by GetHuman user GetHuman-rrgiacon from December 10th, 2017

Background on GetHuman-rrgiacon's case

GetHuman: GetHuman-rrgiacon - can you tell our other eBay customers when your case took place?
GetHuman-rrgiacon: Yeah. It was morning, on December 4th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman-rrgiacon: I used a help page I found on the GetHuman eBay customer service contact info page: Contact eBay Customer Service
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rrgiacon a list of common eBay problems)
GetHuman-rrgiacon: "Account access" was why I was trying to contact.

GetHuman-rrgiacon's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rrgiacon: Complaint for eBay
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-rrgiacon: I received a coupon from Ebay for selling a gaming console. It is called a fulfillment coupon. I called customer service because I wasn't able to activate and that is when they told me that it has to go towards a new playstation or one that is bought off of ebay. I cant find it saying that anywhere and it expires the **th of this month. Hopefully you can find out if I can use it for whatever or if in fact I have to use it on a playstation which is what I sold and was rewarded the coupon for in the first place. Doesn't make any sense.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-rrgiacon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rrgiacon: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-rrgiacon: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-rrgiacon: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rrgiacon taken from his eBay customer service problem that occurred on December 4th, 2017.


3.30 of 5 stars | 877 reviews

GetHuman-rrgiacon's eBay Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

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