eBay: Customer service is non existent! No one to ask...

A eBay customer review by GetHuman user ~The 49417 from November 25th, 2017

Background on ~The 49417's case

GetHuman: ~The 49417 - can you tell our other eBay customers when your case took place?
~The 49417: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to eBay, and if so, how?
~The 49417: I used the 866-540-3229 number I found for on the GetHuman eBay customer phone number page I was on: eBay Customer Service Phone Number
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~The 49417 a list of common eBay problems)
~The 49417: "Returns" was why I was trying to call.

~The 49417's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The 49417: Customer service is non existent! No one to ask a question to or answer it! Hard to do business ( buy or sell)!!
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~The 49417: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The 49417: I'd give them a one out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~The 49417: For that I would say five out of five.
GetHuman: And finally- any advice for other eBay customers?
~The 49417: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The 49417 taken from his eBay customer service problem that occurred on November 18th, 2017.


3.30 of 5 stars | 877 reviews

~The 49417's eBay Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like eBay, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with eBay in any way.

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