I've contacted eBay six times regarding the sam...
A eBay customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other eBay customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common eBay problems)
~Anonymous: "Warranty claim" was why I was trying to contact.
~Anonymous's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I've contacted eBay six times regarding the same matter and each time they told me they would let their 'manager' know and that the 'manager' would resolve the issue in **-hours. Each time I had to call eBay again, explain my story all over again which resulted in the same result of them telling me the same thing. They want customers to give up expecially when it comes to them paying out money they promised you over a buyer protection case. Tonight will be the sixth time calling them and I am sure they will pass me around and give me the run around which they are trained to do. **Their communication is scripted as they are trained to 'calm' irate customers down but it sounds so ridiculous because 'they' don't understand how upset we are.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his eBay customer service problem that occurred on November 20th, 2017.