eBay: I waited o ** minutes to get a rep and was on t...
A eBay customer review by GetHuman user ~so frustrated from November 27th, 2017
Background on ~so frustrated's case
GetHuman: ~so frustrated - can you tell our other eBay customers when your case took place?
~so frustrated: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~so frustrated a list of common eBay problems)
~so frustrated: "Overcharge/Strange charge" was why I was trying to call.
~so frustrated's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~so frustrated: I waited o ** minutes to get a rep and was on the phone another ** minutes before I gave up. You can no longer get a U.S. rep to help you. All calls are out of the U.S. people are hard to understand. They have to put you on hold or transfer you to get a answer.You can't rely on the information they give. I have been misinformed many times. You might as well tell yourself when your a seller on Ebay you are on your own and don't expect support from Ebay
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~so frustrated: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~so frustrated: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~so frustrated: For that I would say one out of five.
GetHuman: And finally- any advice for other eBay customers?
~so frustrated: Call them early in the day or late. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~so frustrated taken from his eBay customer service problem that occurred on November 21st, 2017.