Overall eBay experience has been a nightmare, b...
A eBay customer review by GetHuman user ~Datamonster from November 21st, 2017
Background on ~Datamonster's case
GetHuman: ~Datamonster - can you tell our other eBay customers when your case took place?
~Datamonster: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~Datamonster a list of common eBay problems)
~Datamonster: "Account access" was why I was trying to contact.
~Datamonster's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Datamonster: Overall eBay experience has been a nightmare, but the person I got today did seem both willing and able to get me my refund. I won't believe it until I see the color of the money though (another "* - * days"....but it beats the previous refusals). Would not have been possible to make this progress without gethuman's phone suggestion, because you sure can't find it on eBay.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~Datamonster: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Datamonster: I'd give them a one out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~Datamonster: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~Datamonster: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Datamonster taken from his eBay customer service problem that occurred on November 17th, 2017.